Refund and Returns Policy

Return and Refund Policy – Sabri Trader

Effective Date: October 6, 2025

At Sabri Trader, we are committed to providing our B2B clients with high-quality Work Wear, Sports Wear, Industrial Wear, Gloves, and other custom apparel. We understand that issues may occasionally arise, and this Return and Refund Policy outlines the procedures for handling such situations for our wholesale and export orders.

1. General Return Eligibility and Policy Focus

Our return policy is primarily focused on addressing manufacturing defects, errors in shipment (wrong item/quantity), or items not conforming to the approved specifications/samples as agreed upon in the purchase order and contract.

All returns require a Return Merchandise Authorization (RMA) number issued by the Sabri Trader customer service team.

2. Time Frame for Return Request

• The client must notify Sabri Trader of any claim for defects, shortages, or discrepancies within fifteen (15) calendar days of the confirmed delivery date.
• Notification must be made via email to info@sabritrader.com and include all necessary documentation as outlined below.

3. Required Documentation for Claims

To initiate a return or claim, the client must provide the following:

• Order Number or Proforma Invoice Number.
• Detailed reason for the return/claim (e.g., manufacturing defect, wrong color, incorrect sizing compared to approved specs).
• High-quality photographic or video evidence clearly showing the defect or discrepancy.
• Exact quantity of items affected.
• Proposed remedy (replacement, refund, or credit note).

4. Conditions for Accepted Returns

Items are eligible for return and subsequent refund, replacement, or credit note only if they meet the following conditions:

• The claim is made within the 15-day notification window.
• The items are returned in their original, unworn, and unwashed condition, with all original packaging, tags, and labels intact.
• The items are proven to have a major manufacturing defect that significantly affects their intended use or deviates substantially from the approved pre-production sample.
• The discrepancy is directly attributable to an error by Sabri Trader (e.g., shipping the wrong product type or incorrect quantity).
• The return is accompanied by a valid RMA number.

5. Items Not Eligible for Return or Refund

The following items are generally not eligible for return, refund, or exchange:

• Products damaged due to misuse, improper care, washing contrary to care instructions, or normal wear and tear after delivery.
• Claims based on minor variations in color, shade, or texture that are considered acceptable industry standard.
• Items altered, modified, or customized by the client after receipt.
• Items sold as “Final Sale” or on clearance.
• Products for which the 15-day claim notification window has expired.
• Defects or issues that were detailed and accepted by the client in the original Purchase Order or contract.

6. Return Process (After Authorization)

1. Obtain RMA: Contact us at info@sabritrader.com to submit your claim and receive a unique RMA number.
2. Packaging: Securely pack the authorized item(s) to prevent damage during transit. The RMA number must be clearly marked on the outside of the package.
3. Shipping: Ship the package to the return address provided by our team.

7. Return Shipping Costs

• Sabri Trader’s Error: If the return is due to a manufacturing defect or our shipping error, Sabri Trader will arrange for or reimburse the reasonable return shipping costs.
• Client’s Request/Other Reason: If the return is requested by the client for reasons other than a defect or error, the client is responsible for all return shipping costs, and a restocking fee of 15% of the order value may apply.

8. Inspection and Resolution

Once the returned item(s) are received and inspected by our Quality Control team, we will notify you of the approval or rejection of your claim.

Approved Claims will be resolved in one of the following ways, based on agreement with the client:

1. Replacement: We will manufacture and ship replacement products to match the agreed specifications at our cost.
2. Full Refund/Credit Note: A full refund for the cost of the faulty goods will be processed to the client’s original payment method, or a credit note will be issued for future orders. Refunds are typically processed within 10-15 business days after approval.

9. Order Cancellation

• Orders can only be canceled if written notice is received and confirmed before the production phase has officially begun.
• If production has started, the client will be responsible for the cost of the work completed and materials already procured up to the date of cancellation.

Contact Information

For all return and refund inquiries, please contact us: